MANAGEMENT TRAINING

CUSTOMIZED TRAINING:

• Meeting with your business manager to better assess your expectations and concerns, and to target your specific needs
• Training content tailored to the real issues and conditions of your business.
• Interactive instructional approach:
  - based on real situations specific to your business
  - case submission
  - role playing
  - simulation exercises

For more information please call
Diane Deguire at 514 488-8118
ddeguire@info-technique.qc.ca

OUR COURSES:

• Developing win-win business relationships
• Managing change or being managed: how to exploit one’s creative and innovative potential
• Project Management
• Time and stress management: Establishing a link between present and future
• Positive performance management
• Challenges of staff management: The coach’s role
• Mobilizing one’s team during the transformation phase
• Fruitful negotiations: Ensuring win-win results
• Business Development
• Customer service: How to implement better practices
• Presentation techniques for optimal professional results
• A responsible team: Increasing the self-reliance of work teams

RELATIONSHIPS

ESTABLISHING WIN-WIN BUSINESS RELATIONSHIPS

THIS COURSE IS INTENDED for individuals in an influential position, both internally and externally, who wish to maintain a win-win business relationship between both parties involved.

INNOVATION

MANAGING CHANGE OR BEING MANAGED:

THIS COURSE IS INTENDED for all individuals of an organization who wish to fully exploit changes and innovation to overtake competitors and go beyond their own limitations.

MANAGEMENT

PROJECT MANAGEMENT

THIS COURSE covers the application of basic project management techniques:

• identifying the main and specific components of a given project;
• developing step-by-step planning;
• implementing control measures and change management techniques.

TIME

TIME AND STRESS MANAGEMENT:

THIS COURSE IS INTENDED for whoever wishes to better manage his or her personal and professional schedule while maintaining optimal stress levels.

PERFORMANCE

POSITIVE PERFORMANCE MANAGEMENT

THIS COURSE IS INTENDED:

• for any manager or supervisor hoping to meet organisational goals, using performance management as a positive coaching, development and growth tool, in regards to his or her employees;
• for any employee eager to be actively involved in self-performance management, while contributing to his or her supervisor’s performance management initiatives.

CHALLENGES

CHALLENGES OF STAFF MANAGEMENT:

THIS COURSE IS INTENDED for any manager or supervisor hoping to enhance its leadership skills and to improve on his or her practical staff management skills.

MOBILIZATION

MOBILIZING ONE’S TEAM

THIS COURSE IS INTENDED for all those wishing to mobilize their respective team to better face the challenges of organizational changes.

NEGOTIATIONS

FRUITFUL NEGOTIATIONS:

THIS COURSE IS INTENDED for anyone eager to negotiate using a collaborative approach based on the interests of partners, in order to obtain fair and sustainable results.

DEVELOPMENT

BUSINESS DEVELOPMENT

THIS COURSE IS INTENDED for individuals responsible for the development of a new customer base and for the establishment of solid business relationships with existing customers.

SERVICE

CUSTOMER SERVICE:

THIS COURSE IS INTENDED for any individual wishing to discover and master all the tools required for improving service quality.

PRESENTATION

PRESENTATION TECHNIQUES:

THIS COURSE IS INTENDED for anyone wishing to enhance his or her presentation skills and to build up confidence in front of an audience.

PROACTION

A RESPONSIBLE TEAM:

THIS COURSE IS INTENDED for any manager or supervisor eager to contribute to a more proactive and autonomous work environment.

IF THE TRAINING THAT YOU REQUIRE IS NOT MENTIONED, PLEASE CALL US.

• French and English courses are available.
• Courses can be given within your premises or in one of our training centres.